By placing an order, you agree to the subtotal cost, the shipping charges and the overall cost of the order. Shipping and handling fees are calculated based on the physical weights of the products (measured in pounds) and the location of the customer (based on the customer's zip code). Additionally, sales tax charges will be applied for customers in the state of Maryland.
We require a minimum $10.00 order on all transactions. Any order under this amount can still be placed, but will be subjected to a Low Order Fee of an additional $5.00 charge on the checkout page. For example, if you check out with an order subtotal of $4.50, then the subtotal will be adjusted to $9.50 before shipping calculations are applied.
From time to time, individual products may be offered with FREE SHIPPING, denoted as such on its respective listing and at checkout. However, this free shipping applies only to the contiguous 48 United States of America (Alaska and Hawaii subjected to additional surcharges.) International shipping is provided but is not eligible for our free shipping quotes. If a product with FREE SHIPING is ordered with other products that are not being offered with FREE SHIPPING, then shipping charges will only apply to those other products on your order.
In addition, any full order placed through this web site at one time must be shipped in its entirety to qualify for free shipping. This means that products from your order will not be shipped at separate dates; the entire order is paid for and then shipped to you in one delivery. This applies to products currently in stock, not products that are backordered or set for future delivery. The costs for multiple shipments of a single order are circumstantial, established by the specific products from your order. Larger shipping boxes will also be subject to additional charges at our own discretion.
PAYMENT AND PRE-ORDERING
We currently take check/money order or PayPal through this web site. If you would like to pay by credit card (non-Paypal), you may call our store phone number at (301)-740-8830. Or, you may use your credit card through PayPal without even having to set up an account -- there are options available on PayPal's web site to do so.
Orders placed where ALL products are in stock on said order will be shipped upon receipt of payment. We highly recommend that you place items for future shipment separately from items that are currently in stock. If you place in-stock and pre-order items together on one transaction, we will hold your order until all items are in stock and ready to ship.
Please contact us if you would like to arrange for insurance of your full order or individual products in your order. There will be no cancellations on any orders made through the site. Pre-orders also CANNOT be cancelled once payment has been made. When your order is placed, you are agreeing to the prices that the products are listed at at the time of the order. If a product is listed on sale after you've placed your order, you will not receive the sale item price. If you decide to forego your pre-order before the product(s) arrive(s) in stock, you lose ALL monies that have been paid toward each pre-order; there will be no exceptions on this.
Returns will be accepted within 7 days of receiving your order. ONLY exchanges will be made for damaged items. Orders are checked thoroughly before shipping to ensure that products are not broken or damaged. However, accidents do occur and we will discuss the situation with the customer on a case-by-case basis. You must notify us with explanation of the damaged product(s) received for our approval in consideration of an exchange. Shipping costs for returns is the sole responsibility of the buyer. Full or partial refund in certain instances is up to the discretion of the owner and again will be decided upon on a case-by-case basis.
If you have additional questions regarding any of our policies, again you may either call us at (301)-740-8830 or send us an e-mail. Thank you for shopping with Fabric Friends & Dolls. We appreciate your business and patronage.